Frequently asked questions about Cleanse Your Soul

Please create an account with all of your current information.

On any orders eligible you will see a ‘free shipping’ option; please check that box to choose free shipping

Enter a coupon code (if one is available) and click apply

Upon completion of payment, please do not close your browser until you are redirected to our site

CONTACT: If you have any questions about any of our policies please contact Lisa at lisa@cleanseyoursoul.com or Pattie at pattie@cleanseyoursoul.com

Please be sure to use an email address that you check frequently. We wouldn’t want you to miss any communication between us.

No, coupons are not ‘stackable’.

Note: Coupon codes are NOT stackable

Signing up to receive our newsletter is a two step process. Use the “Newsletter” button found on the home page to enter your name and email address; you will then receive an email requesting you to verify your email. Once you complete the verification, you will then start receiving our newsletter with all of our current sale information, new scents, product information and much more!!!! Please be sure to use an email address that you access frequently

We ship via USPS with tracking

Orders of $75 or more ships free; choose the Free Shipping option at checkout

Alcohol based perfume products can only ship via ground shipping

We do not offer international shipping

REFUNDS: While I hope that every scent you order will be one you love, I realize that sometimes a scent won’t be to your liking. Before ordering a lot of products in one scent, you might want to consider ordering a smaller product in the scent to see if you like it. Since our products are customizable  it makes it difficult to offer refunds or exchanges on a scent if you don`t care for it.

TAT: Turn-around time is usually less than two weeks. There are times during sales and other circumstances that it may take longer. I will do my best to give the most accurate TAT possible on the front page and make everyone aware of any changes in TAT. If you ever have questions about your order please feel free to email me at lisa@cleanseyoursoul.com

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